Claim Submission Process
The claim submission may be done through IMA Claims Management System software in any of the following 2 modes:
Operator Assisted Mode: Claimants can visit any of the Bangalore One, Karnataka One and Seva-Sindhu Kendras/Centers and submit their claim details and get an acknowledgement. The claimants may submit their claims in this mode either using an Adhaar based bio-metric authentication at any of the above mentioned Kendras/ centers or through identification in front of the designated officer at the office of the Competent Authority.
Online Mode: Claimants can access the IMA Claims Management System software over the Internet and submit their claim details and get an acknowledgement with a unique Claim Application Number which has to be used for future communications. The claimants will require OTP based authentication on Adhaar platform in this mode. Further, though the claims can be submitted in this mode but such claimants would be required to authenticate themselves on Biometric Adhaar authentication at any of the above mentioned Kendras/Centers before their claims are taken up for processing and payments.
Step-by-Step Process Flow:
Pre-requisites are as follows:
The claimant should have the following details;
Client Id (For LLP Scheme) or Customer Id (For CCS or IMA Gold or IMA Jewels schemes) and Loan Account number/ Receipt number (For IMA Gold scheme and IMA Jewels scheme)
Date of Birth
Aadhaar Number or Ration Card Number of the depositor claimant. Those who do not have any of these, will be required to present themselves for identification before the designated officer at the office of the Competent Authority, along with any of the POI (proof of identification) and POA (proof of address) documents.
Current Mobile Number.
e-Attestation document number.
Note: The supporting documents have to be e-Attested. These are not mandatory at the time of submitting the claim application. However, the claimants are required to submit these details prior to settlement of their claims.
Details of current Bank account details, which is to be used for transferring the claim amount.
Amount Deposited (For LLP & CCS schemes) or Net Weight of Gold and Loan Amount Received (For IMA Gold scheme) or Instalment Amount per Month and Total Amount Deposited so far (For IMA Jewels scheme)
Payout Amount Received (For LLP & CCS schemes)
Principle Amount withdrawn (For LLP & CCS schemes) or Loan Amount Repaid through installments (For IMA Gold scheme)
Amount Claimed (For LLP & CCS schemes).
Documents required: Scheme-wise documents to be e-Attested are as shown below;
LLP Scheme/CCS scheme: IMA Investment Agreement/share certificate, Declaration Form / Capital Withdrawal Receipt (if principle amount withdrawn), Investment proof (Bank statement or cash receipt).
IMA Gold: Gold Pledge Form, Payment Voucher
IMA Jewels: Instalment Paid Receipt, Payment Receipt.
Note: 1. When the claim form has been submitted by the nominee, the Death certificate of the Depositor is mandatory 2. For claimants opting for identification before the designated officer, the POI and POA documents are the same as prescribed for getting an Adhaar number, for e.g. Ration card, EPIC card, PAN card (Optional), driving license, passport etc.
Step 1: Depositor or his nominee (in case the depositor is deceased) visits the nearest service center or accesses the Claims Management System over the internet to submit Claim details. The claimant has to first establish his identity. He may do so using Adhaar based biometric authentication at the service center either on Adhaar or ration card number. Those opting online submission have to establish their identity only using OTP based authentication on Adhaar platform and they have to follow it up with biometric based authentication on Adhaar platform at any service center at a later date i.e., prior to settlement of their claims. Those who want to avail alternate method of identification, will be required to visit the designated officer at the office of the Competent Authority during office working hours, along with any of the prescribed POI and POA documents.
Step 2: The claimant will provide current mobile number, which will be verified through system generated OTP.
Step 3: Scheme type is selected from a drop-down list. The Scheme types are; LLP scheme, CCS scheme, IMA Gold scheme, IMA Jewels scheme.
Step 4: If the scheme type selected is LLP, system asks to enter “Client Id” given by IMA. If the scheme type selected is CCS or IMA Gold or IMA Jewels, system asks to enter “Customer Id” given by IMA.
System then prompts to enter the “Date of Birth” of the claimant.
Step 5: After checking correctness of ID and the DOB, the system generates a unique ‘claim application number’.
Note: If the system is not able to generate the ‘claim application number’ based on ID and DOB, such claimants will be issued a printed endorsement to approach the designated officer at the office of the competent authority to seek further instructions for submitting their claims
Step 6: The System displays the following demographic details from the IMA database and prompts the claimant to confirm correctness of each detail or else provide the current correct details:
E-mail address(if applicable)
Bank Details viz., Bank A/c No., Bank Name, Branch Name, IFSC Code
Step 7: The system prompts to enter following details for claim:
e-Attestation document number (if available, else it can be submitted later prior to claim settlement)
LLP & CCS schemes: Amount Deposited, Payout Amount Received, Principle Amount withdrawn and Claim Amount.
IMA Gold scheme: Loan account number, Net Weight of Gold, Loan Amount Received and loan Amount Repaid through installments.
IMA Jewels scheme: Receipt number, Instalment Amount per Month and Total Amount Deposited.
Official Karnataka Government Website